When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

We’ve all been there — your client loves their gallery, gushes over the moments you captured… and then skips over the album. You say they’re available but no one bites. It can be disheartening, especially when you know how meaningful they are. And the same goes for other products! But here’s the thing: if your pricing page only mentions “albums available” without any visuals, story, or context, it’s completely understandable that clients pass them by. They’re not saying no to the album—they just haven’t been given a reason to say To View More >>

This is an updated post about trading arrangements into the UK and Europe, including drop-shipping, now that the Brexit deal is in place.  UK customers We don't expect any change in our arrangements with you. Your orders will continue to be shipped via DHL and you'll continue to be invoiced by our UK company. Shipments may take longer to clear in the short term, simply because HMRC and the UK border authorities will be much busier handling shipments to and from the EU, which until now have not needed to clear customs. Drop-shipping: We can deliver your wholesale orders direct to your clients To View More >>

How many Images should I include in my album? We get this question on a day-to-day basis and it’s always tricky to answer. How big is the album? What’s your style? Do you like big images or lots of white space? Do you have a story to tell? But we understand that photographers do need to guide their clients. Submitting 300 images for an 8x8 album just won’t work. Sometimes you’ll have thousands of shots from an event and your first challenge will be selecting the hundred or so to go in the album! So here’s the guide our designers use when creating album layouts. Just To View More >>

UPDATE: Our new PDF pricelists are now available to download. You'll need to be logged in. Sorry, the online calculators will be a few days yet. New Treasure Box. New Packaging. New Covers. New Books. New Pages. We’re rolling out a series of major product updates, so let’s get straight to it! For an overview, please click through to the What's New page on queensberry.com. There’s something for everyone to love, and you’ll find lots of photos. Our new price lists will be uploaded on Monday. As you'll see, we’ve made big changes to our covers and packaging, To View More >>

We admit it - we’re excited to see that our gorgeous new boudoir project has been outed on social media, and we’ve been overwhelmed with enquiries. We’re very grateful, thank you, it’s just happened a little faster than we’d planned, so this is to let you know where we're up to! We’ve finished product design and pricing, but are still working our way through the web site, price calculators and ordering system, which means we may not be able to answer all your questions right now. Still, here are some links you can check out now... 1.Most To View More >>

Tonight we went out for dinner to celebrate our daughter Alexandria being accepted into University, and Charlotte's recent awards - a lovely night with our beautiful girls. I was just dozing off to sleep, when I felt Alex get into bed beside me. "What's up Al?" "I'm just going to lie here with you for a bit, I can't sleep." "It's okay, you can stay." I put my hand on her forehead, and she was asleep within minutes. Just like when she was little :-) What she doesn't know is that when I said she could stay, I meant she could stay forever if she wanted. I know she won't. I know she's excited To View More >>

Every day we ship products big and small around the world, so what struck us wasn't the Netherlands address tag on this beautiful framed print, but the image itself! We asked the photographer, James Oliver of Jofotografie, and this is the beautiful story he told us… "A year or so after moving to the Netherlands to be with my Dutch wife, I created a series of photographs as a gift for her grandfather, Oene Onijdes, for his 75th birthday. That was about seven years ago. At the time he still worked as a potato farmer, and continued to do so for years to come. This was his shed, To View More >>

After a little wedding invitation inspiration? From Mashable... "Two German geeks/gamers just upped the ante when it comes to wedding invitations. The pair programed two versions of a Mario-inspired 8-bit video game as their wedding invitations and sent them out to friends and family. Guests are challenged to beat the game should they wish to unlock the wedding details. Their video game wedding invitations — dubbed Incredible Adventure — also included some custom packaging and two different versions of the game so would-be guests could play as either the bride or the groom. You'll get To View More >>

We love seeing our clients coming up with innovative new marketing ideas. Andy Donnan received his new Queensberry Starter Kit and tweeted about an idea he had to show his out-of-town clients... And we asked him if we could share. Many of his clients won't get the opportunity to see or touch his albums, so he wanted to give them an up close and personal album viewing experience, but which they could have from anywhere in the world. I won't say too much more except check out how Andy introduces his Queensberry album offerings here (click on the image to play). Cheers, Nigel To View More >>